SERVICES

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  3. Operations & Management Consultancy

Quality Management

  • Design Review for Quality and Safety
  • Building Safety Requirements Management
  • Quality Process Management
  • JCI Process Management

Human Resources

  • Manpower Planning
  • Policies and Guidelines
  • Personnel Training
  • Recruitment & Compensation Planning

Information Technologies

  • Technological Infrastructure Planning
  • Software Topology of Operations
  • Recruitment and Training of IT Staff
  • Support for Contracting, Procurement and Installation
  • IT Department formation for new facilites
  • Preparetion and Execution of Technical Infrastructure during Commissioning 

Marketing

  • Pre Launch and Post Launch Marketing and Communication Planning
  • Formation of Marketing Department for New Organizations
  • Recruitment and Training of Marketing Team

Hospitality Services and Facility Management

  • Transportation and Catering Planning
  • Housekeeping, Security/ Porters Service Planning
  • Carpark Management and Valet Services
  • Concessionaires Management 
  • Food and Beverage Outlet
  • Planning for Special Events, Meetings and Symposiums
  • Gardening Services
  • Technical and Biomedical Services

Training

  • Training of Operational Staff (Nurses, Care Givers and Admission Personnel) based on JCI and Memorial Guidelines.
  • Orientation, Communication, Collaboration and Basic Job Training.
  • On site and Off site Training.    
  • Recruitment, Training and Development Resident Trainers with “Train the Trainer” Program.
  • Orientation and Hands on Trainings for all Positions.
  • Ongoing Trainings for New Recruits.

Patient Experience

  • Patient Experience Strategy, KPI Definition and Evaluation
  • Patient Experience Office Formation and Management
  • Patient Experience Dashboard Design
  • Patient Experience Survey Design
  • Patient Journey Analysis and Design
  • Patient Experience Trainings